How to:

1. Plug the power cable into a mains socket.
2. Make sure the power cord is kept over your shoulder or safely away from the cutting area.
3. If you must work in damp conditions, use an RCD-protected power supply for safety.
4. Press the On/Off switch and the safety switch at the same time to start the trimmer.
5. To turn the trimmer off, release either the On/Off switch or the safety switch.

This article explains the basic checks for your socket, fuse, and power cable.

Table of Contents

• If your machine does not switch on
• Checking the fuse
• Quick summary

⚠️ Safety Warning

Before working on any electrical equipment, ensure it is fully isolated and cannot be accidentally switched back on. If you are not confident carrying out these checks, please contact a qualified electrician.

If Your Machine Does Not Switch On

1. Unplug your hedge trimmer from the mains socket.
2. Plug it into a different mains socket.
   • If the machine works, the original socket may be faulty. Please contact an electrician to inspect it.
   • If it still does not work, continue to the next step.

Checking the Fuse

We recommend following a guide such as WikiHow’s article on how to check and replace a fuse:
“How to Change a Fuse”

Quick Summary

• Try a different mains socket.
• Check and replace the fuse if necessary.
• Inspect the power cable for damage. If damaged, do not use the machine and contact a qualified electrician.

If the Issue Persists

If all electrical checks are correct and the machine still does not work, the issue may be internal (such as a wiring or motor fault). In this case, please contact our technical support team if your product is still under warranty.

This article covers basic troubleshooting steps you can take if the blades are not moving or cutting.

Note

Please do not use your hedge trimmer on foliage that exceeds the cutting capacity stated in your manual or technical data chart (typically between 14mm–24mm, depending on the model).

Checking for Debris or Damaged Blades

1. Visually inspect the blades to ensure there is no debris or material preventing movement.
2. Always make sure the machine is switched off and unplugged before removing any blockages.
3. Check the blades for damage, as damaged blades may prevent proper operation. If damage is found, a local garden equipment repair specialist should be able to assist.
4. Ensure the blades are properly lubricated. We recommend using a suitable multi-purpose grease.

If the Issue Persists

If there is no visible blockage or damage, the issue is likely related to the internal gearing mechanism.

Do not attempt to open or dismantle the machine, as it is an electrical appliance and requires specialist repair.

Please contact our technical or warranty support team for further assistance.

This article covers what to do if your hedge trimmer is producing smoke, a burning smell, or showing signs of internal damage such as melting or broken components.

⚠️ Safety Notice

If your machine is smoking, producing a burning smell, or showing signs of internal damage (including melting or breaking components), stop using it immediately.

Do not attempt to continue operating the hedge trimmer under any circumstances.

What You Should Do

• Switch off the machine immediately.
• Disconnect it from the power supply.
• Do not attempt to open, repair, or reuse the product.

⚠️ Warranty Information

Please note: we are unable to provide assistance for failures that occur outside of the warranty period.

This article explains what to do if the power cable on your hedge trimmer has been accidentally cut.

⚠️ Safety Notice

If the power cable has been cut or damaged, do not use the hedge trimmer under any circumstances.

Disconnect the product from the power supply immediately.

Important Information

Please be aware that cutting through the power cable is considered user damage and will invalidate your warranty.

What You Should Do

• Do not attempt to use the hedge trimmer again.
• Do not attempt to repair the cable yourself.
• A qualified electrician may be able to repair or replace the damaged cable, however this will be at your own cost.

This article explains how to safely remove the blade cover (sheath) from your hedge trimmer.

⚠️ Safety Notice

Ensure the hedge trimmer is switched off and disconnected from the power supply before attempting to remove the blade cover.

Removing the Blade Cover

On some models, the blade cover / sheath may fit tightly over the blade for safety.

To remove it:

• Hold the blade cover firmly.
• Squeeze the sides of the sheath using your fingers and thumb.
• This allows air to enter and helps release the cover from the teeth.
• Carefully slide the cover off the blade.

Important Information

• Do not force the blade cover off, as this may cause damage.
• If you are unsure, please refer to your owner’s manual for model-specific instructions.